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Quebec Jeep
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Forum was down last 32 hours
04/11/17 at 09:40:51
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Hi Everyone,

Randy advised me yesterday morning by email that the forum was down.

I did communicate with our host service provider to fix the situation. The problem was on the server side so I could'nt fix it by myself. It is not unusual when they made changes for security reasons. We cannot do anything to prevent it.

I'm sorry for the inconvenient.
  
I'm jeepcoholic!
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Quebec Jeep
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Re: Forum was down last 32 hours
Reply #1 - 04/11/17 at 09:43:19
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From our host:

Hello,

Thank you for contacting Midphase Support!

Unfortunately it seems that it was our fault that the module wasn't updated. There isn't anything on your end that would prevent this. I apologize for the inconvenience.

As always, please feel free to let me know if you have any questions or concerns and I will be able to assist.

--

Best Regards,

Leo Hernandez

Midphase Technical Support Rep

http://midphase.com
  
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athawk11
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Re: Forum was down last 32 hours
Reply #2 - 04/11/17 at 10:31:17
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Pascal,
Thanks for looking into it for us.  I appreciate it!!!

Tim
  
2-1949 CJ3A 
1-1946 CJ2A
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1955CJ-5
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Re: Forum was down last 32 hours
Reply #3 - 04/11/17 at 13:20:10
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Thanks Pascal!

We'd be lost without you....
  
1955 CJ-5, A friend for 55 years....1951 CJ-3A, a new addition. 1929 Model A Ford Closed Cab Pickup...
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trijjicon
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Re: Forum was down last 32 hours
Reply #4 - 04/11/17 at 18:48:16
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Yay...you are back. Good to see we are back up and running. Thanks for checking into this. Welcome back to all.
  
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Bob W
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Re: Forum was down last 32 hours
Reply #5 - 04/11/17 at 20:30:22
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Thanks for taking care of the forum!!!!
  
Bob W
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johnrb3b
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Re: Forum was down last 32 hours
Reply #6 - 04/23/17 at 20:31:07
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By the way, this is an awesome response from the tech support people.
I used to have to deal with "forum down" issues on another forum I managed. The ISP was probably the worst I've ever had to endure. They'd shut down our forum, claiming they'd detected some virus in one of our files, but wouldn't tell us which one of the thousands in the structure. Then they'd tell us we'd have to find it and fix it. Absolutely unacceptable service. Other times it would go off-line for no apparent reason. Just terrible service.
I'm happy to see the ISP for this forum is quick to fix and willing to take responsibility for problems.
Pascal, tell them another computer geek here really appreciates their attitude and great service.
  
1946 2A - - - 1949 me - older than most of my Jeeps
1954 3B - - - 1957 Wagon - - - 2010 4-door JK
past Jeeps ---> '54 3B - no tub --- '59 3B - no engine
past addiction - VW ---> '69 bus --- '70 camper --- '84 camper
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